Zomato Scandal: Exposed by Internal Sources
- Posted on January 23, 2023
- By Akta Yadav
- 60 Views
Zomato Scandal: Exposed by Internal Sources Brace yourself because the story you are about to read will shock you to the core. Recently, an entrepreneur shared his horrifying experience with Zomato, a popular food delivery service, alleging a massive scam within the company. Zomato Scandal The customer shared on LinkedIn that a Zomato delivery agent informed him not to make online payments from the following order onwards, suggesting that the agent was attempting to cheat the food aggregator. One social media user posted- "I got goosebumps when I heard about the Zomato scam." (Photo to be added here) "Aap bas Mujhe 200rs, 300rs de Dena or 1000rs ke khane ke maje Lena (You only give me Rupees 200-300 and eat meals worth Rupees 1,000/-)," he added in his tweet, paraphrasing the agent. "He added that the next time you get meals costing 700-800rs through COD (Cash On Delivery), you simply have to pay 200rs. I will notify Zomato that you did not accept the meal, but I will also provide you with the food you requested." But before you delete the app and swear off food delivery forever, let's dive deeper into this scandalous incident and the actions taken by Zomato's CEO, Deepinder Goyal. Launched in 2010, Zomato serves its clients' diverse demands by utilizing a technological platform that links customers, restaurant partners, and delivery partners. The platform allows customers to search and discover restaurants, read and write customer-generated reviews, view and upload photos, order food delivery, book tables, and make payments while dining out. However, this recent incident has raised concerns about the company's integrity and its customers' safety. In response to the scandal, Zomato's CEO, Deepinder Goyal, addressed the issue on LinkedIn by commenting on the post, acknowledging the problem, and assuring that the company is taking steps to address it. He also urged customers to bring any concerns to their attention so they can be promptly resolved. Goyal's swift and transparent response to the incident showcases the company's commitment to ensuring the best possible experience for its customers. But this isn't the first time that CEO Deepinder Goyal has had to respond to customer complaints. He has faced criticism over the company's 10-minute delivery policy, which some have argued is dangerous and unnecessary. Goyal, in his response, insisted that the 10-minute delivery is as safe for Zomato's delivery partners as the 30-minute delivery and will lead to fewer issues. He has also shown his dedication to ensuring the best customer experience by personally getting involved in the company's operations. On New Year's Eve, when Zomato received a flurry of food delivery requests, Goyal became a delivery agent to help his staff. Goyal was also praised for effectively handling a customer's refusal to accept food from a Muslim delivery executive. Goyal, in his response, defended the delivery executive and called for tolerance, setting an example for other customer-facing enterprises. Zomato Scandal While the alleged scam is an unfortunate incident, it is clear that Zomato and CEO Deepinder Goyal take customer concerns seriously and are dedicated to ensuring the best possible experience for their customers. Customer complaints are handled thoroughly by the company, and steps are taken to resolve them. Additionally, the company's CEO has been praised for his dedication to customer satisfaction and for devising effective and innovative solutions. Rest assured that the next time you purchase meals from Zomato, the firm is concerned about your safety and happiness and its cost-effective operations also.